Skills & Competencies for Telecommunications Supervisor III

Telecommunications Supervisor III job profile

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JOB SUMMARY for Telecommunications Supervisor III

Oversees a team of specialists to support the maintenance of an organization's telecommunications system.

JOB RESPONSIBILITIES for Telecommunications Supervisor III

Coordinates the installation and repairs of telecommunication equipment. Manages and delegates work orders and assignments. Helps solve and troubleshoot complex issues to mitigate the impact on the performance of the network. Identifies and implements process improvements and leads the implementation of new technologies.

Telecommunications Supervisor III SALARY RANGE

BASE 50%
$125,084
TOTAL 50%
$130,678
Job Level
M01
Job Code
IT10000283
Education/Degree
Bachelor's Degree
Reports To
Manager

Telecommunications Supervisor III Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Telecommunications Supervisor III skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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8 general skills or competencies (Job family competencies) for Telecommunications Supervisor III

1 Job Family Competencies – Technical Troubleshooting
Proficiency Level -2
Skill definition-Utilizing the latest approaches and advanced tools to anticipate, diagnose, and resolve technical issues and concerns.
Level 1 Behaviors
(General Familiarity)
Describes key principles in troubleshooting customer issues and technical needs.
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Level 2 Behaviors
(Light Experience)
Collects and reports recurring technical problems to identify root causes.
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Level 3 Behaviors
(Moderate Experience)
Executes guidelines and standards in troubleshooting to ensure good customer service.
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Level 4 Behaviors
(Extensive Experience)
Oversees the facilitation of technical troubleshooting functions, including installation and repairs.
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Level 5 Behaviors
(Mastery)
Builds a monitoring system to manage the troubleshooting process and ensure adherence to standard processes.
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2 Job Family Competencies – IT Environment
Proficiency Level -2
Skill definition-Using all IT infrastructure, hardware, software, and systems to support business operations and achieve business strategies.
Level 1 Behaviors
(General Familiarity)
Describes the concepts of the IT environment in an organization.
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Level 2 Behaviors
(Light Experience)
Assists in developing regulated policies and procedures to improve IT operations.
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Level 3 Behaviors
(Moderate Experience)
Maintains IT security protocols to protect the information assets within the IT environment.
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Level 4 Behaviors
(Extensive Experience)
Evaluates the operations of the current IT environment to detect critical deficiencies.
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Level 5 Behaviors
(Mastery)
Champions the adoption of advanced tools, techniques, and methods to establish a high-performing IT environment.
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3 Telecommunications Supervisor III - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Telecommunications Supervisor III
Proficiency Level - 4
5 Competency for - Telecommunications Supervisor III
Proficiency Level - 5

10 soft skills or competencies (core competencies) for Telecommunications Supervisor III

1 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -3
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Describes the purposes and benefits of Standard Operating Procedures (SOP).
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Level 2 Behaviors
(Light Experience)
Documents the SOP drafts and outlines for final approval.
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Level 3 Behaviors
(Moderate Experience)
Implements the use of SOP throughout our business to drive efficiency.
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Level 4 Behaviors
(Extensive Experience)
Enhances the SOP management system to improve efficiency and user experience.
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Level 5 Behaviors
(Mastery)
Designs a Standard Operating Procedure (SOP) strategy to align with our business objectives.
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2 Core Competencies – Planning and Organizing
Proficiency Level -2
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Compiles a list of all the traits of effective planning to help finish the assigned tasks.
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Level 2 Behaviors
(Light Experience)
Classifies assigned tasks based on the level of importance to ensure organized workload completion.
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Level 3 Behaviors
(Moderate Experience)
Defines and translates objectives into specific plans to ensure understanding of organizational goals.
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Level 4 Behaviors
(Extensive Experience)
Delivers training sessions to foster and maximize solid planning and organization capabilities.
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Level 5 Behaviors
(Mastery)
Champions the adoption of business intelligence systems to achieve planning and organization goals.
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3 Telecommunications Supervisor III - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Telecommunications Supervisor III
Proficiency Level - 4
5 Competency for - Telecommunications Supervisor III
Proficiency Level - 5

Summary of Telecommunications Supervisor III skills and competencies

There are 0 hard skills for Telecommunications Supervisor III.
8 general skills for Telecommunications Supervisor III, Technical Troubleshooting, IT Environment, Local Area Networks, etc.
10 soft skills for Telecommunications Supervisor III, Standard Operating Procedures (SOP), Planning and Organizing, Coordination, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Telecommunications Supervisor III, he or she needs to be skilled in Standard Operating Procedures (SOP), be proficient in Planning and Organizing, and be proficient in Coordination.

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